Mamibet Privacy Policy – How We Protect Your Personal Data

Mamibet collects various types of personal information from our members depending on how you interact with the platform. The information we collect falls into two main categories: information you provide directly to us, and information collected automatically when you use the mamibet platform.

Information you provide directly:

• Identity Information: Full name, date of birth, MyKad or passport number, and residential address.
• Contact Information: Email address, mobile phone number, and platform username.
• Financial Information: Bank account details, eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow), and records of deposit and withdrawal transactions.
• Verification Information: Identity verification documents are required for KYC (Know Your Customer) and AML compliance purposes.
• Communications: Records of your conversations with the mamibet support team via LiveChat, email, or WhatsApp.

Information collected automatically:

• Technical Data: IP address, browser type, operating system, screen resolution, and the device you use to access mamibet.
• Usage Data: Pages you visit, time spent on each page, games you play, bet amounts, and your gaming history.
• Cookie Data: Information stored via cookies and similar tracking technologies to enhance your experience on the mamibet platform.
• Location Data: General location information derived from your IP address for the purposes of regional verification and account security.

Mamibet collects your personal data through several different channels throughout your interactions with our platform:

• During Registration: When you complete the mamibet account registration form, you submit the basic information required to create an account.
• During the KYC Process: When you submit identity verification documents as part of the account verification process.
• During Transactions: Each time you make a deposit via Touch 'n Go, GrabPay, DuitNow, FPX, or any other method, or process a withdrawal to your bank account.
• While Playing: Game data is collected automatically to ensure game integrity, detect fraud, and generate activity records.
• Via Cookies: Cookie and tracker technologies are used to understand how you use the platform and to improve your experience.
• Via Communication: When you contact mamibet customer support, the information you share during that interaction will be retained.
• From Third-Party Sources: In certain cases, mamibet may receive additional information about you from payment service providers or identity verification companies we work with, subject to their respective privacy policies.

Mamibet uses the personal data collected for several clearly defined and legitimate purposes. We will not use your data for any purpose beyond those stated below without first obtaining your additional consent.

Regarding marketing communications — mamibet may send you emails or notifications about the latest promotions, new bonuses, or exclusive offers based on your gaming preferences and activity. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting the mamibet support team.

Mamibet has never sold, leased, or traded your personal data to any third party for commercial or marketing purposes. This is an unwavering commitment that is non-negotiable.

There are, however, limited situations where mamibet may need to share your data with certain parties, all of which are subject to strict privacy protections:

• Payment Providers: To process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and CIMB Clicks, the necessary transaction information is shared with the relevant payment providers. This information is limited strictly to what is required to complete the transaction.
• Game Service Providers: The live casino, poker, and virtual sports software providers we work with may receive the minimum technical data required to run games properly.
• Identity Verification Company: To fulfil our KYC and AML obligations, your identity information may be verified through a licensed third-party verification platform.
• Legal Authorities: Mamibet may be required to disclose certain information to law enforcement authorities if directed to do so by a court order or applicable legislation.
• Professional Advisors: Lawyers, accountants, or auditors involved in mamibet's operations may be granted limited access to certain data, subject to their professional confidentiality obligations.

All third parties that receive data from mamibet are required to comply with strict privacy policies and may only use that data for agreed purposes. Mamibet is not responsible for the privacy practices of third parties beyond the scope of our service agreements with them.

Mamibet invests seriously in security infrastructure to ensure that every member's personal and financial data is protected at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser and mamibet's servers are encrypted using 256-bit TLS/SSL protocol — the same security technology used by major Malaysian banks such as Maybank and CIMB. This means that even if someone were to intercept your network traffic, they would be unable to read your information.
• PCI-DSS Compliance: All payment data is processed through systems compliant with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your financial details are handled to the highest industry standards.
• Layered Access Control: Access to members' personal data within mamibet is restricted to specific staff who have a legitimate need for it. All access is logged and monitored on a regular basis.
• Two-Factor Authentication (2FA): mamibet offers 2FA for all member accounts as an added layer of protection against unauthorised access. We also encourage all internal staff to use 2FA across all internal systems.
• Continuous Security Monitoring: mamibet's systems are continuously monitored to detect any suspicious activity, intrusion attempts, or anomalies that may indicate a security threat.
• Regular Security Audits: mamibet conducts regular security audits carried out by independent cybersecurity experts to identify and address any vulnerabilities in our systems.
• Encrypted Data Backups: All member data is regularly backed up to secure, encrypted locations to ensure rapid data recovery in the event of a system failure.

Even with all these measures in place, no security system can be guaranteed to be 100% perfect. We therefore encourage members to take their own personal protective steps — such as using a strong and unique password, not sharing login credentials, and enabling 2FA on your mamibet account.

Mamibet retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following are general guidelines for our data retention periods:

• Active Account Data: For as long as your account remains active, mamibet will retain all your account information to ensure you can use the platform without interruption.
• Financial Transaction Data: Deposit, withdrawal, and betting history records are retained for a minimum of seven (7) years from the date of the transaction for legal compliance, tax, and audit purposes.
• KYC Verification Data: Identity verification documents submitted are retained for a minimum of five (5) years after account closure to meet AML compliance requirements.
• Support Communication Data: Chat records with the mamibet support team are retained for three (3) years for reference and service improvement purposes.
• Technical Data & Logs: System logs and technical data are typically retained for twelve (12) months for security and troubleshooting purposes.
• After Account Closure: When you close your mamibet account, most of your personal data will be deleted or anonymised within 90 days, except for data that must be retained for legal reasons such as financial records.

If you wish to request early deletion of your account and data ahead of the standard retention period, you may contact us at support@mamibet-jit.com. We will process your request in accordance with applicable laws and within a reasonable timeframe.

As a mamibet member, you have certain rights regarding your personal data that we respect and are committed to making easily accessible. These rights include:

Mamibet uses cookies and similar tracking technologies to enhance your experience on our platform, maintain security, and understand how members use our services. Cookies are small text files stored on your device when you visit the mamibet website.

You can control and manage your cookie settings through your browser. Most modern browsers such as Chrome, Firefox, Safari, and Edge allow you to view, delete, or block cookies. Please note that disabling essential cookies may affect the functionality of the mamibet platform and your gaming experience.

The mamibet platform may contain links or references to third-party websites or services in certain contexts, such as payment providers or game providers. Mamibet has no control over the content, privacy policies, or practices of those third parties.

We encourage you to read the Privacy Policy of every third-party website you visit through links on the mamibet platform. Mamibet is not responsible for the privacy practices or content of those third-party websites.

All payment transactions on mamibet are processed through secure payment interfaces that comply with industry standards — when you are directed to the Touch 'n Go, GrabPay, or FPX payment page, you are dealing directly with that provider in accordance with their own privacy policy.

The mamibet platform is strictly for adult users aged 18 and above. Mamibet expressly not permitted individuals under the age of 18 from registering, using, or accessing any part of our platform.

Mamibet does not intentionally collect, process, or store personal data from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian who believes your underage child has registered for or used the mamibet platform, please contact us immediately at support@mamibet-jit.com. We will investigate and take appropriate action without delay.

Mamibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements in how we protect member information.

When significant amendments are made, mamibet will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the mamibet platform for at least 30 days before the amendments take effect.
• Notifying members via email or in-app notifications of any significant amendments.

Your continued use of the mamibet platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with any changes, you may close your mamibet account by contacting our support team.

If you have any questions, concerns, or complaints about how mamibet handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: support@mamibet-jit.com — please use "Data Privacy Enquiry" as your email subject to ensure it is handled by the appropriate staff.
• LiveChat: Available 24 hours a day, 7 days a week on the mamibet platform for immediate enquiries.
• Response Time: We are committed to responding to all privacy-related enquiries within 30 business days of receipt.

Mamibet takes every privacy enquiry seriously and will endeavour to resolve any concerns in a satisfactory manner and within a reasonable timeframe. We also encourage you to refer to the Frequently Asked Questions us for answers to the most frequently asked questions about data privacy at mamibet.